Help Desk
Click Here To Access Helpdesk
Note: In order to access the helpdesk, you must be using a computer within the Lakeview Schools Campus
Want to have Microsoft Office 2003 On Your Personal PC Without Spending $500?
If you'd like an installation of Microsoft Office 2003 on your home PC, please put in a Helpdesk Ticket. Then we will arrange a time for you to bring in your home PC and install Microsoft Office 2003 free of charge!!!
If you'd like to read more about the program, the Terms and Conditions you're obligated to abide by, and your legal rights to the software, please click on the link below...
http://www.microsoft.com/education/license/manage/workathome_studentmedia.aspx
The program is open to Staff and Students at LCS!!!
Current Issues With The Network:
(2/23/2010)
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(2/15/2010)
Disregard the earlier post I put in. I've made a better Intranet website. I wasn't really happy with the old Lakeview website. The one I'm pretty sure I'm going to stick with is at...
http://serv2:8085/
It's much more functional. Give me your feedback on it.
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(1/28/2010)
The old Lakeview website is back!!! I'm going to reuse it as our internal Intranet site. I've just barely started designing it. But you're invited to check it out. The printer connection page does work.
The webpage is located HERE.
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(1/27/2010)
Not sure if everyone knows that they have the ability to change their Windows password even when Windows isn't prompting you to change your password.
Click Here for instructions to change your password. It's quick, easy, and keeps our network secure.
I also urge everyone to read the article...
Study: Hacking Passwords Easy As 123456
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1/25/2010 - I had one user report to me today that many users believe the network is running slow lately, or their computers are running slow. My ticket case load has been extremely low lately. I want to make sure that everyone knows that anything less than expected isn't ok. If you're having a computer issue, please submit a ticket. At the very least, if it's an issue outside my control or because of budget issues it can't be fixed, or if it truely the way it is, at least I can give you an explanation. Just please don't assume the network working anything less than stellar is normal.
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1/22/2010- I found an interesting article I think everyone should read. Seeing I can't force everyone to have complex passwords without forcing everyone (as in the kindergarteners too), I have to go by everyone's word they are. I have found in many cases that people truly believe they have a strong password, yet when I've asked them it, the password had less than 8 characters (sometimes less than 4), and is just a pet's name or something similar. A good strong password is 8 or more characters, one or more uppercase letters, a number and a special charater of some sort (such as an exclamation point or question mark.) A good way to get all of them in is to make a word phrase such as SchoolIsCool. Then switch up some charachers to make it look like...
$ch00l1sc))l.
for the first Os, I put in zeros. The second set of Os, I just held down the shift key for zeros and got the parenthesis. I used ones instead of Is and dollar signs instead of S. So, it's still easy for you to remember but hard to figure out.
Also, don't write down your password. It is the first thing a hacker does is check under your keybaord, under your monitor, in a drawer, etc. for your password wrote down. If you absolutely must write your password down because you'll forget it otherwise, put it in your wallet or purse. Don't store it anywhere near the computer and don't write your username down with it. If a hacker finds it, it just makes his job easier if your username is wrote down so they know what username to use with the password they just found.
Read this article...
Study: Hacking Passwords Easy As 123456
It only takes one person having an easy password for the whole network's security to be in jeopardy.
Change the Opening Folder in Windows Explorer. When Windows Explorer opens, the My Documents folder is shown by default. Change this default to your preferred folder or drive.
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1/14/2010 - I am working on a new website for the district of what is typically called an Intranet site. I've had it in the back of my mind for a while that I wanted to create one. The purpose of an intranet site is to put information on it that is only pertinent to employees or students. The general public when visiting lakeviewschools.net doesn't need (or maybe shouldn't) know.
The website is at http://serv2:8080/. It is completely in beta mode right now. I just created it yesterday. It is wikipedia style, which means it's very easy for anyone I give permission to edit. Check it out and give me your ideas. I want to slowly move links over to it that students need to know in the student links section. Then I will later change everyone's homepage to it. Then if there's ever a message that all employees need to know, it will be very easy for them to find it out, without having the whole world know.
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1/4/2010 - I heard one report that people are complaining about the Internet responding slowly. I've only had one person report it, but she said she was receiving many reports to her of the Internet being slow. If this is the case with you, please e-mail me with the website or program that you are using while you're accessing the Internet, as well as the time you tried to access the Internet, so I can look for a commonality and find where the problem is at.
Such examples would be if you were browsing google.com or cnn.com using Internet Explorer at 2:30 PM, or if you were downloading your e-mail using Outlook Express at 1 PM, etc.
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12/14/2009 Helpdesk Ticket 2314:
Printer in HS Media Center is out of order. Until the repair costs are approved to fix the printer in the library, you must print to a near-by printer. The printer that used to be in the library next to the existing Xerox printer is now located in room 111. Or users may print to any other printer in the building.
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Remember, when all else fails, reboot. With any issue, try a reboot first before putting a ticket in. Rebooting fixes a lot of issues.
If there are any urgent issues, please submit a ticket and then e-mail me at moss@lakeviewschools.net to make me aware of the ticket. Otherwise, I may not see the ticket for a few days.
Please always create a ticket, otherwise the e-mail could get lost or forgotten, and the problem resolution will be delayed.
Computer Tip-of-the-Day:
Click here for details.
